DOCX

Got a manual, a policy, an internal doc written in Word? Upload the .docx file — EchoAI extracts the text instantly and indexes it. Best for finished Word documents where the wording matters and you don't want to copy-paste it by hand.

On this page

Why use this

  • You already have a finished Word document — manual, policy, handbook, internal doc.
  • The content lives in a .docx file, not on a web page.
  • You want the text in your knowledge base without retyping or copy-pasting it.
  • You only care about the words — the layout, images, and styling don't need to come along.

How it works

You select a Word document (up to 10 MB, no page limit). EchoAI extracts the text instantly — there's no background processing and no spinner, unlike PDF. The text appears in your library right away.

Only the text is indexed. Images and formatting (fonts, colours, tables styling, layout) are dropped — the AI works from the words, not the visual document. The original file is stored alongside the extracted text.

How it differs from related options

  • vs PDF upload — DOCX extraction is instant (no processing spinner) and has no page cap, but it loses the document's layout. PDF preserves more structure but extracts in the background and is capped at 50 pages on most plans. If you have a Word file, upload the Word file; if you have a PDF, upload the PDF.
  • vs Text upload — Text means typing or pasting the content in by hand. DOCX lets you upload a finished Word file instead, so you skip the copy-paste step.
  • vs CSV import — CSV is for many small text items at once, not for a single document.

Step-by-step setup

  1. Open the assistant and go to Contents.
  2. Click Add content and select DOCX.
  3. Pick a Word document from your device. Maximum 10 MB; there's no page limit.
  4. The file uploads and EchoAI extracts the text instantly — no spinner, no waiting.
  5. The content appears in your library immediately.
Drag and drop
You can drag and drop .docx files directly onto the Contents page. On the unified content library page (top-level Content nav), EchoAI will ask which assistant should receive the file before uploading.

Common errors and troubleshooting

  • "Unsupported file type" — only .docx is supported. Older .doc files, Pages, or Google Docs won't work — save or export them as .docx first.
  • "File too large" — DOCX uploads are capped at 10 MB. Trim the document, split it into smaller files, or remove embedded images to shrink it.
  • Images or formatting are missing — that's expected. Only the text is indexed; images and styling are intentionally dropped. If the layout carries meaning, upload a PDF instead.